Privacy and Data Protection Policy

Effective as of 21 May 2026

This Privacy Policy explains, in a transparent manner, how www.ormee.be collects, processes and uses the personal data of users of the Website.

1. Data Controller

The data controller is Ormée, operated by Kelly Lefèvre, a self-employed sole proprietor with its registered office at Rue de la Grotte 103, 7700 Mouscron, Belgium, registered with the Belgian Crossroads Bank for Enterprises (BCE) under number 1030.137.426.

Email: info@ormee.be
Telephone: +32 465 21 27 39

2. Personal Data Collected and Purposes of Processing

We collect only the personal data necessary for the following purposes:

Personal Data	Purpose	Legal Basis
Name, surname, postal address, email address and telephone number	Order processing, delivery and customer service	Performance of a contract
Payment information (securely processed by our payment provider)	Billing and secure payment processing	Performance of a contract and compliance with legal obligations
Email address	Sending newsletters and promotional offers	Your consent
Purchase history and browsing data (cookies)	Website improvement, analytics and statistics	Legitimate interest and your consent
Name, email address and message submitted through the contact form	Responding to enquiries and customer support	Legitimate interest

3. Recipients of Your Data

Your personal data are intended exclusively for Ormée and may be shared only with:

• shipping carriers and logistics providers;

• financial institutions and secure payment service providers;

• our web hosting provider; and

• judicial or administrative authorities where required by law.

We never sell, rent or otherwise disclose your personal data to third parties for commercial purposes.

4. Data Retention

• Customer account and order data: retained for the duration of the commercial relationship and subsequently archived for 10 years to comply with legal obligations.

• Newsletter data: retained until you unsubscribe and deleted after 3 years of inactivity.

• Contact form data: retained for a maximum of 1 year.

5. Data Security

Our Website is secured using the HTTPS protocol (SSL encryption).

Payment transactions are processed directly on the encrypted platforms of our payment partners. We never have access to your bank card details.

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

• access your personal data;

• rectify inaccurate data;

• request erasure of your data;

• request restriction of processing;

• receive your data in a portable format;

• object to certain processing activities; and

• withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@ormee.be.

You also have the right to lodge a complaint with the Belgian Data Protection Authority:

Belgian Data Protection Authority (DPA)
Rue de la Presse 35
1000 Brussels
Belgium

Telephone: +32 (0)2 274 48 00

Website: www.dataprotectionauthority.be

7. Cookie Policy

Essential Cookies

Essential cookies are required for the proper functioning of the Website and do not require your consent.

Analytics and Marketing Cookies

Analytics and marketing cookies are optional and are activated only with your prior consent through our cookie banner.

8. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time.

Any changes become effective immediately upon publication on the Website.